For players 21+

Responsible Gaming at izaas

Gaming is for enjoyment — not for stress. izaas believes every player deserves a safe, informed, and enjoyable experience.

Safe and Responsible Gaming

Our Commitment

izaas works to create a safe, transparent, and responsible gaming environment for players in Bangladesh. For us, responsible gaming means more than following rules — it means placing the highest importance on every player's mental wellbeing and financial security.

We believe gaming should be a healthy part of entertainment — not a source of professional income or a way to relieve stress. If any player feels that gaming is having a negative impact on their life, our support team is available 24/7 to help.

This page contains detailed information about all responsible gaming tools, guidelines, and support options.

izaas Responsible Gaming Commitment

Accounts for players aged 21 and above only
Option to set personal deposit limits
Easy voluntary self-exclusion option
Tools to manage time-out sessions
24/7 support in Bengali
Information and guidance on overcoming gambling addiction

Safe Gaming Tools

21+ Age Verification

izaas strictly prohibits account registration for anyone under 21. Age verification is mandatory at the time of registration. Keeping minors away from gaming is our highest priority.

Set Deposit Limits

You can set your own daily, weekly, or monthly deposit limits. Once a limit is lowered, it takes effect immediately. A 24-hour waiting period applies if you wish to raise a limit.

Time-Out Break

If you feel you need a break, you can set a time-out on your account for anywhere from 24 hours to 30 days. During this period, no games can be played and no deposits can be made.

Self-Exclusion

If you want to stop gaming entirely, use the self-exclusion option. Your account can be deactivated for a minimum of 6 months up to permanently. It takes effect immediately once activated.

Reality Check Reminder

A message will appear on your screen at set intervals letting you know how long you have been playing and how much you have spent. This helps you stay aware and in control.

24/7 Support

If you have any concerns about gaming, our Bengali-language support team is available in live chat 24 hours a day, 7 days a week. No question is too small or too big — we are always here.

Deposit and Withdrawal Limits

Minimum Deposit

৳500

The same limit applies across all payment methods.

Minimum Withdrawal

৳500

Applicable for bKash, Nagad, Rocket, Upay, and bank transfer.

Withdrawal Time

15 minutes – 2 hours

Fast and reliable processing is guaranteed.

Payment Methods

bKash • Nagad • Rocket • Upay

And direct bank transfer.

Signs of Problematic Gaming

Feeling the urge to bet more to win back money you have lost — this is an important warning sign.

Spending time gaming while neglecting responsibilities to family, friends, or work.

Feeling restless or low when trying to stop gaming.

Gaming with money needed for daily expenses or taking on debt to play.

Hiding the amount or frequency of gaming from family members.

Turning to gaming when alone or under stress.

Repeatedly saying "this is the last time" but being unable to stop.

Feeling anxiety or guilt about gaming but being unable to stop.

Responsible Gaming Guidelines

See gaming as entertainment, not as a way to earn money. Stop when the fun stops.

Set a budget before you start playing and stick to that limit strictly.

Do not chase losses by placing bigger bets — this is the start of a harmful cycle.

Take regular breaks. Avoid playing for long stretches without stopping.

Avoid gaming when drinking or under stress — your ability to make clear decisions is reduced.

Set a fixed time limit for gaming and log out when that time is up.

Only play with money you can afford — not household expenses, rent, or borrowed money.

Spend time with family and friends. Do not let gaming get in the way of your social life.

If you feel you are losing control, contact our support team right away.

Activate self-exclusion on your izaas account if needed — it is not a weakness, it is a courageous step.

21+

Age Restrictions and Child Protection

izaas is a platform operated exclusively for players aged 21 and above. Participation in any gaming activity by minors is strictly prohibited.

What You Can Do to Protect Your Family

Keep your device and account passwords out of reach of children.

Use parental control software on your browser and devices.

If you have any suspicions, inform our support team immediately — we will take the necessary action.

Have open conversations with younger family members about the risks of online gaming.

How to Use the Safety Tools

Log In to Your Account

Choose Your Limits

Deposit limit, time-out, or self-exclusion — select the option that suits your needs.

Get Help from Support

If you have difficulty doing it yourself, our team on live chat will guide you through it fully in Bengali.

Need Help?

If you feel that gaming is causing problems in your life or the life of someone you know, please reach out to us quickly. We will not judge — we will only help.

Live Chat Support

Instant support in Bengali, available 24/7. Start a chat at any time.

Email Support

Email us: [email protected] — we will respond promptly.

Responsible Gaming FAQ

Yes, any existing balance in your account can be withdrawn while self-exclusion is active. Playing games and making new deposits will be blocked, but the safety of your funds is fully guaranteed. Contact the support team to process your withdrawal.

For lowering a limit — yes, it takes effect immediately. However, to raise a limit, a minimum 24-hour cooling-off period applies to protect you. This waiting period is intentional so that impulsive decisions do not lead to increased spending.

A time-out is a temporary break — usually from 24 hours up to 30 days. Once the period ends, the account is reactivated automatically. Self-exclusion is the long-term option — deactivating your account for a minimum of 6 months up to permanently. Self-exclusion is the right choice for those who want to stay away from gaming entirely.

If a family member is concerned, start by having an open conversation. The izaas support team can also consult with family members. It is possible to restrict account activity at the player's own request or with family consent. Email us at: [email protected]

No. The minimum age to open an account at izaas is 21. Age verification is mandatory during the registration process. Any account belonging to someone under 21 is deactivated and deposited funds are refunded where applicable.

No, not at all. All responsible gaming tools at izaas — deposit limits, time-out, reality check, self-exclusion — are provided completely free of charge. These features are a built-in part of every account.

Enjoy izaas Gaming
Safely

Have fun within your limits. Play responsibly and stay with us for any questions.

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