izaas Privacy Policy
Protecting your personal information is our highest priority. This policy explains in detail how izaas collects, stores, and uses your information.
izaas is a trusted online gaming platform operating for players in Bangladesh. Through this privacy policy, we want to let you know how your personal information is handled when you use our website and services. This policy applies to all izaas services, web applications, and related digital channels.
Please read this entire policy carefully before using our platform. By using izaas services, you are considered to have accepted the terms described in this privacy policy.
If this policy changes, we will post a notice on the website. Check this page regularly.
Information We Collect
izaas collects information from its users in various ways. A detailed description of the information collected is provided below.
1.1 Registration and Account Information
When you create an account on izaas, we collect the following information:
- Full name
- Email address
- Date of birth (for age verification)
- Address and location
- Information required regarding your preferred payment method
1.2 Identity Verification Information (KYC)
To ensure secure payment processing and meet legal obligations, we may collect copies of a national identity card or passport, proof of address, and payment method verification details as part of the identity verification process.
1.3 Financial Transaction Information
Records of deposits and withdrawals, details of transactions carried out via bKash, Nagad, Rocket, Upay, or bank transfer, and information on transaction time, amount, and status are collected.
1.4 Automatically Collected Information
Our system automatically collects the following technical information:
- IP address and device identifier information
- Browser type and version
- Operating system information
- Site usage patterns and gaming history
- Login times and session details
Purpose of Data Use
izaas uses the collected information only for the following legitimate purposes. We do not misuse your information under any circumstances.
2.1 Service Operations
Your information is used to keep your account active, verify logins, process transactions, and run gaming services smoothly.
2.2 Security and Fraud Prevention
Your information is used to ensure account security, detect fraudulent activity, and prevent unauthorized access. This helps protect your funds.
2.3 Customer Support
Our 24/7 Bengali live chat support team uses your information to resolve your issues. This process helps resolve your problems quickly and effectively.
2.4 Legal Compliance
We retain your information to comply with applicable legal regulations, enforce responsible gaming policies, and verify age (21+ age requirement).
2.5 Service Improvement
Collected information is analyzed to improve the user experience and identify technical issues on the platform. This analysis is carried out with full confidentiality maintained.
Cookies and Tracking Technologies
izaas uses cookies and similar tracking technologies on its website. A detailed description of these technologies is provided below.
3.1 Essential Cookies
These cookies are essential for the core functioning of the website. They are used to maintain login sessions, ensure security, and keep the platform running correctly. Disabling these cookies may cause services to not work properly.
3.2 Functionality Cookies
These cookies are used to remember your user preferences (such as language selection). They make your experience on the site more convenient and personalized.
3.3 Analytics Cookies
These cookies are used to analyze the number of site visits and usage patterns. This information helps us improve our services and is not stored in a personally identifiable form.
You can control cookies at any time by changing your browser settings. However, disabling essential cookies may limit some services.
Data Sharing and Disclosure
izaas does not sell your personal information to third parties. However, information may be shared in the following limited circumstances.
4.1 Service Provider Partners
Information necessary for service operations may be shared with payment processors (bKash, Nagad, Rocket, Upay), technology service providers, and gaming software suppliers. All such partners operate under strict confidentiality agreements.
4.2 Legal Obligations
Required information may be provided in response to valid requests from law enforcement agencies, court orders, or legal obligations. In such cases, we will provide only the information legally required.
4.3 Business Transfers
In the event of any restructuring or merger of izaas business operations, user information may be transferred to the relevant new operating entity. In such cases, we will notify you in advance.
4.4 International Data Transfers
Some of our technology partners operate servers outside Bangladesh. In such cases, data transfers are carried out in accordance with international security protocols and your information remains protected.
Data Protection Measures
izaas follows industry-standard security measures to protect your information. Our security framework is described below.
5.1 Encryption Technology
SSL encryption is used for all data in transit, keeping information secure between your browser and our servers. Stored sensitive data is also protected by strong encryption algorithms.
5.2 Access Controls
Only authorized personnel can access your personal information, and only to the extent required for their work. Every data access is logged.
5.3 Security Monitoring
Our systems are under 24-hour security monitoring. If suspicious activity is detected, necessary steps are taken immediately.
5.4 Response to Data Breaches
If a data security incident is detected, we will notify affected users as quickly as possible and make every effort to minimize harm. However, no security measure is entirely risk-free, and we cannot provide an absolute guarantee against all possible risks.
Data Retention Period
izaas does not retain your information beyond what is necessary. The retention policy for different types of information is described below.
6.1 Active Account Information
All registration and transaction information is retained while your account is active. This information is needed to provide services and meet legal obligations.
6.2 After Account Closure
Even after an account is closed, financial transaction records, identity verification information, and compliance evidence are retained for a specified period. This falls under legal and regulatory obligations.
6.3 Cookie Data
Session cookies are deleted when the browser is closed. Persistent cookies are automatically deleted after a set period, depending on the type and purpose of the cookie.
6.4 Deletion Process
When the retention period ends, we delete your information securely or anonymize it in a way that makes it impossible to identify you in any way.
Your Rights Regarding Your Information
As a user of izaas, you have the following rights regarding your personal information.
7.1 Right to Access
You have the right to know what information we hold about you. To obtain this information, send a request to [email protected].
7.2 Right to Rectification
If any information we hold about you is incorrect, you have the right to request that it be corrected. Information can be corrected through your account settings or by contacting us directly.
7.3 Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, some information may be required to be retained for a specified period due to legal obligations.
7.4 Right to Object to Processing
You may object to marketing communications or non-essential data processing. Following your objection, we will stop using your information for that purpose.
7.5 How to Exercise Your Rights
To exercise any of the above rights, contact our support team. We will process your request within a reasonable time.
Protection of Minors' Information
izaas strictly prohibits participation by anyone under the age of 21. To enforce this restriction, we take the following measures.
- Date of birth is verified at registration.
- In suspicious cases, age is confirmed through identity documents.
- Accounts of users under 21 are closed immediately.
- No information belonging to minors is knowingly collected or retained.
If we find that a minor is using or has used our platform, all their information and account will be deleted immediately.
Third-Party Services
izaas uses the following types of third-party technologies and services in operating its platform.
9.1 Gaming Software Providers
During game integration with providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, NetEnt, and Microgaming, certain technical information may be exchanged with them. Each of these providers has its own privacy policy.
9.2 Payment Processing
Payment providers such as bKash, Nagad, Rocket, and Upay follow their own security and privacy policies. Information required to process transactions is sent to them.
9.3 Limitation of Liability
izaas is not responsible for the privacy policies of third-party services. It is advised to read their respective privacy policies before using these services.
Policy Changes & Updates
izaas reserves the right to modify this privacy policy at any time due to changes in business operations, legal obligations, or technology.
10.1 Notice of Changes
For significant changes, we will publish a clear notice on the website and notify registered users by email.
10.2 Continued Use After Changes
If you continue to use our platform after changes are made, you will be considered to have agreed to the updated policy. Therefore, it is advised to check this page regularly.
10.3 Archive
Previous versions may be made available through our support team upon request.
Contact Us
If you have any questions or concerns about this privacy policy, please contact us. Our dedicated privacy support team will process your request.
Live Chat
24/7 instant support in Bengali
We do our best to respond to privacy-related requests. Complex requests may take a little more time to process.